FREQUENTLY ASKED QUESTIONS...
Important instructions for applying Iron-on Labels:
1. Adjust iron temperature to high.
2. Turn off steam and empty the water tank.
3. Place the parchment paper provided on top of the label.
Iron label for 8 to 15 seconds.
Steps:
1. Carefully remove Iron-on Label from the support and place the label on a clean, dry clothing.
2. Cover the Iron-on Label with the parchment paper provided.
3. Iron without steam and at maximum temperature, pressing down on label using back and forward movements for 8 to 15 seconds.
Recommendations:
– Do not iron directly on label. Always use silicon paper between iron and label.
– Make sure the texture of the clothing can be seen on the ironed label. Once the label is ironed, wait 24 hours before washing the item.
– If you use a steam generating iron, it is important to empty the water reservoir first.
– Recommended washing temperature is 30ºC, maximum 60ºC.
– If clothing is new, it should be washed before ironing the label onto it.
– For best results, use your Iron-on Labels within two years of purchase.
Important instructions for applying Iron-on Labels:
1. Adjust iron temperature to high.
2. Turn off steam and empty the water tank.
3. Place the parchment paper provided on top of the label.
Iron label for 8 to 15 seconds.
Steps:
1. Carefully remove Iron-on Label from the support and place the label on a clean, dry clothing.
2. Cover the Iron-on Label with the parchment paper provided.
3. Iron without steam and at maximum temperature, pressing down on label using back and forward movements for 8 to 15 seconds.
Recommendations:
– Do not iron directly on label. Always use silicon paper between iron and label.
– Make sure the texture of the clothing can be seen on the ironed label. Once the label is ironed, wait 24 hours before washing the item.
– If you use a steam generating iron, it is important to empty the water reservoir first.
– Recommended washing temperature is 30ºC, maximum 60ºC.
– If clothing is new, it should be washed before ironing the label onto it.
– For best results, use your Iron-on Labels within two years of purchase.
Placing your order for labels is easy. Simply follow the steps below:
– Click on ‘Add To Cart‘, to add this product to your cart.
– Click on ‘View Cart‘ in the top right corner.
– Click on ‘Proceed to Check-out‘
– Register/Login into your account by entering your email and password.
– Enter your shipping/billing information.
– Choose your preferred payment option.
– Click on ‘Place order‘ to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Kindly ensure to enter the correct delivery address to enable you to receive your order within 2 business days.
For any inquiries kindly fill out the form on the following link and a member of our Customer Service team will contact you.
Payment terms are fast, efficient, easy and safe. We accept payments via MPESA as well as Direct Bank transfers.
THE PAYMENT OPTIONS ARE AS FOLLOWS:
MPESA PAYBILL NUMBER: 7048249
Account: <ORDER ID or YOUR NAME>
OR
You can also pay directly to our bank account as follows:
Account Name: TAGME INVESTMENTS
Account Number: 8448950012
Bank: NCBA
Bank Branch: TWO RIVERS
As soon as we receive payment confirmation, the order will be processed and sent.
Your order will be shipped to you using the delivery address provided at check-out. Kindly ensure that you fill out the correct delivery information on the check-out page. Orders are shipped on the following business day and for Nairobi and it’s environs, the orders should be received within 48 hours of placing the order.
Our Customer Experience Team is available 7 days a week and we offer 2 ways to get in contact: Email: sales@tagme.co.ke or go here.
Iron-on Labels cannot be peeled off, but you can iron another one on top of the existing label. Name stickers can be removed from an object surface with care. Once removed, the label will lose its original adhesive power.
The most common reason for an Iron-on label getting detached from a garment is due to insufficient ironing time. It is also important to press down on the label with the iron, using back and forward movements. Another application issue could be that the garment is not completely dry, has dirt particles on it or that the iron has steam. It is important that the iron is empty of all water and that the steam function is switched off.
Iron-on Labels are manufactured from high quality thermally-adhesive material. They are ironed, NOT SEWN, directly onto clothes in 10 to 15 seconds. Due to the heat of the iron, the material of the label integrates completely into the fabric of the garment. As a result, the labels are extra resistant to the washing machine and dryer. In addition, they do not result in any itching or discomfort on the skin.
Yes you can. You can include more information e.g. telephone number, e.t.c., as long as the information will fit on the label. Extra charges may be applicable.
Yes we do offer discounts for schools, organizations as well as bulk orders. Please contact us through email for more information.
Should you have any more questions, feel free to contact us and a member of our service team will get back to you.
Email: sales@tagme.co.ke or Call us: +254 712 848550